Their service has actually been horrendous. Just after I didn't capture a connecting flight to my grandmother’s funeral mainly because they only experienced a person mechanic in your entire airport, they agreed to buy my resort costs. Even so, it took them a few months to obtain back again to me, and by the time I got the Verify, it had by now been cancelled.
I felt compelled to condition that I can not fly with you, while you go on to deal with individuals devoid of regard. The latest, the service Puppy concern. What on earth is Mistaken using your instruction? Whatever it is actually, I are unable to fly with a corporation that can't adequately train its personnel. Good bye!
I much too experienced an absolute nightmare of a flight with them. I loaded out their 1500 term criticism variety by reducing it all the way down to The purpose that even I didn't recognize what I'd passed through.
I have tried, without achievements to achieve your buyer service Section. I misread the flight time to your flight 3530 and need to vary it. I attempted calling inside of five minutes of booking this flight but have experienced no response. I haven't despatched this message just before
Be sure to Be aware, [American Airways does reserve the correct to ask for delivery data for passengers beneath the age of 2 a long time].
Talking using an American Airlines agent is usually a challenge. Did you go throughout the exact same stress or was you expertise better that the majority of. Share your ideas with us.
I have been about the telephone for three several hours wanting to take care of an issue wherever my bag was break up open up and my possessions missing.
American Airlines has the worst shopper service of all Airways I've Utilized in my sixty three decades. My spouse’s anniversary earrings had been stolen away from her suitcase on June twenty, 2013 and Buyer service has REFUSED to Call us again just after reporting the thief the day it happened.
My partner And that i had been booked for honeymoon to NYC on Nov nine, 2015. File locator: VDEURG. Within the working day we have been to leave, Our flight #4378 was cancelled due to no crew. We were being booked for afterwards flight #5738, costing us a half day of family vacation. The next flight was then cancelled because of upkeep problem. Several choices ended up made available but nothing that might get us to NYC n the ninth. We experienced garanteed reservations at Hampton Inn, Times Sq. at $317 a night which were non-refundable as it absolutely was a lot less than 24 hours. We ere presented a flight to Dallas that might get us from Pensacola late but provided that we drove one hour away to Fort Walton Beach front airport. We took it, received in late and still left after four hrs rest the following day. That Price tag us an additional $177.00 in resort fees. My spouse’s luggage in no way arrived in Dallas as we were promised it might- mine took about one hour to seek out as it was not on the carousel with the rest of the flights baggage, We got into NYC per day soon after our honeymoon was to get started on, with a great deal of anxiety and value.
I've experienced awful experiences with american Airways. I am able to’t even level their consumer service as it is much underneath a just one star. purchaser relations representatives are rude, shorter, and unfriendly.
I have already been an AA purchaser for more than twenty five a long time. Your service has become disappointing to mention the least. It is in all regions of service from check in to , tavel to baggage dealing with.
I obtained the down below reaction from American Airlines just after I refused their provide of the $twenty five.00 vacation voucher for horrendous service. My reviews have been posted on This great site but they were taken off. Their insufficient service Price tag me time and cash, which I can't get back again plus they Imagine $25.
I just lately flew an Embraer aircraft from Dallas to Tyler (flight 2746 on December 29th, 2015.) Considering that the Embraer is a little plane with tiny leg place, my knees have been embedded inside the seat back in front of me, and it absolutely was leading to discomfort for me and also the passenger in that seat. I questioned the stewardess (“Ellen) if review I could shift to the exit isle, exactly where there was a lot more area. After i requested she reported: “We are going to finish counting heads prior to we get started enjoying musical chairs.†When she concluded counting people, I went forward and moved to one of two Open up seats while in the exit isle–I didn’t inquire her once again thanks to her rude reaction the first time. Ellen arrived over the public deal with method: “Did you progress in the exit isle? Return to your seat.†I went back again quickly. She ongoing around the PA: “There can be a $ten,000 good, and I'm not intending to pay it.
So, There are several point’s I have observed which i will Take note below, and consider it my very own instructional venting since they don't serve The client effectively at all with regards to this: